FAQ

Frequently Asked Questions

  • How long have you been in business?

Nj3 Apparel was born in 2015 and launched first online store in 2020.

  • Are you guys on social media? 
Of course!! We're on almost every platform with same username @SHOPNJ3. Scroll down to the bottom of our page & click on the icons or type shopnj3 in your social media platform search bar!

Instagram, Facebook, Tik-Tok, Twitter, Pinterest, Snapchat : @shopnj3

TUMBLR: iamsliiiim

  • Do you offer loyalty points or reward points, gift certificates, etc.?

Yes! By signing up to our Newsletter you're automatically enrolled in our loyalty rewards program! When you create an account on our website you will automatically be enrolled in our loyalty program and will earn points for purchases based on the amount you spend. You can also earn points for referrals and other actions you perform on our website. Once you've earned enough points, you will be able to exchange them for rewards such as discounts or free products via our loyalty widget.

To view your point balance and redeem rewards, simply login to our website and access the loyalty widget by clicking the launcher icon in the lower corner. Please note that points do not carry any cash value and the awards/rewards can be modified, without notice, at any time.

  • What is your store's return and exchange policy? 

NO REFUNDS! If your item is defective or you have ordered the wrong size, we will issue STORE CREDIT for a different size or different item with the same price value. Please refer to our Refund Policy page for more information.

  • How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

 

  • What is the status of my order?

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click here to check the status of your order using our order tracker.

  • My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. Other discount codes have expiration dates if it's an exclusive sale.

  • How can I pay for my order?

Nj3 Apparel currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal, Google Pay, Venmo, Amazon Pay and with the ShopPay app.

  • How long will it take me to get my order?

Please note that our apparel is printed, cut, and hand-sewn by our in-house team, we require 4-8 business days to manufacture before they are shipped. We will ship your order immediately after production.

  • How can I track my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here

  • Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. 

  • Why do i have to request my return label within 3 days of my package delivery?
let's be real... if i'm not 100% satisfied with an order it doesn't take me more than 3 days to figure out if i like it or not. Plus, it doesn't come out of your pockets$$ to pay for shipping, all you have to do is SHIP IT. Literally!

 

  • How do i get in contact with someone if i cannot find an answer to my question on the FAQ page?
For further questions, you can use our customer chat located in our home page, leave us a voicemail, or send us an email at anytime by using our Contact page and we will try to get back to you within 24 hours, if not sooner. If you have already received an order number please be sure to send it with your email.